Cyclone V Development board kit warranty repair - Cyclone V Development board kit warranty repair Hi, this is new concern. I am enquiring regarding cyclone V GT development that I purchase from digikey. Currently the board is damage. I would like to send for repair. How do I go about it? Do I need to submit warranty information? Martin Replies: Re: Cyclone V Development board kit warranty repair Dear Martin, After consulting our customer service team, we've determined that your Cyclone V Development board is no longer covered by warranty. Unfortunately, we cannot process your request for a warranty repair claim (RMA), Please be noted that we also do not offer repair services options . I apologize for our inability to provide you with full assistance and appreciate your patience and understanding regarding this matter. Regards ELINA Replies: Re: Cyclone V Development board kit warranty repair Dear Elina, Thanks Elina. Does it means that I cannot send the board for repair or I can do that but there will be repair cost incurred? Best Regards Martin Replies: Re: Cyclone V Development board kit warranty repair Dear Martin, After checking with Internal team, unfortunately this device is already out of warranty. Regards ELINA Replies: Re: Cyclone V Development board kit warranty repair Dear Martin Tan, Thank you for the information . I will need some time to check with internal team regarding your information devkit that your provided to me. Thank you for your patience. Best Regards, Elina Replies: Re: Cyclone V Development board kit warranty repair Dear Elina, Thank you for the reply: Here is the information: 1)Serial Number S/N: 5CPCIe00002469 2)Product Number P/N:544-2781-ND 3)DVK Model Name:DK-DEV-5CGTD9N Email address: martin.tan@ftdichip.com Company: Future Technology Devices International Limited (Singapore) Site: Singapore Best Regards Martin Tan Replies: Re: Cyclone V Development board kit warranty repair Hi, I wish to follow up with you about this case. Do you have any further questions on this matter ? Else I would like to have your permission to close this forum ticket Regards, Elina Replies: Re: Cyclone V Development board kit warranty repair Hello Good day, May i get details of the devkit to check warranty 1)Serial Number S/N: 2)Product Number P/N: 3)DVK Model Name: and also your information Name: Email address: Company: Site: Thank You Regards ELINA Replies: Re: Cyclone V Development board kit warranty repair Hello, Good day Thank you for using Intel Premier Support. I'm Elina looking into your issue and allow me some time to look into your issue. I shall come back to you with findings. Thank you for your patience. Best Regards, Elina