How to get a refund of failed transactions in SBI? - How to get a refund of failed transactions in SBI? To file an SBI credit card payment complaint, call the 24/7 helpline at 1860-500-1290, 1860-180-1290, or 08638-265 721 (prefix local STD code). Alternatively, email customercare@sbicard.com, use the "click to service" option in the SBI Card website or app, or reach out via social media (Twitter/Facebook). Replies: Re: How to get a refund of failed transactions in SBI? To file a failed transaction complaint with SBI, use the CRCF system on the SBI website, call toll-free numbers 1800 1234 / 08638-265721, or email customercare@sbi.co.in. Navigate to "Raise Complaint," select "Financial Complaint," then "Digital Payment / Failed Transaction" for wrong debits